:: Customer Support  :  FAQs  :  Billing and Payment
   
Below you will find answers to commonly asked questions regarding our billing policies and procedures. If you do not find your question listed here please contact an accounting representative.
 
Email Accounting
accounting@ask-services.com
 
Telephone
888.416.1313
734.983.9040
Monday - Friday between 9:00am and 5:00pm EST
 
Mailing Address
A.S.K. Services, Inc.
Attn: Accounting
PO Box 871280
42180 Ford Road, Suite 101
Canton, Michigan 48187
 
 
What methods of payment do you accept?
We accept personal or company check, cashier's check, money order, Visa®, MasterCard®, American Express®, and electronic funds transfer.
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What are your payment terms?
Our standard payment term is Net 30 Days***.
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When will I receive an invoice?
Invoices are issued monthly and with as bill per order (per search). A Bill per Order invoice covers an individual search. Monthly invoices are issued at the beginning of each month and include all searches for which you received a Bill per Order.
 
If you wish, you may request bi-monthly invoicing instead of monthly invoicing. Bi-monthly invoices are sent on the 15th and 30th of each month.
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Which invoice do I pay from?
You should pay from either the monthly or bi-monthly invoice. However, if this is not convenient, you may pay from the Bill per Order invoice.
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Can I change when or how invoices are sent to me?
Yes. You can send an email to ask-accounting@ask-services.com. If you prefer, you may call 734.983.9042 ext. 579 Monday through Friday between 9:00am and 5:00pm EST.
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How can I get another copy of an invoice?
Email ask-accounting@ask-services.com or call 734.983.9042 ext.579 Monday through Friday between 9:00am and 5:00pm EST.
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I think there is a mistake on an invoice. How can I take care of this discrepancy?
Contact the Accounting department by US Mail, email or telephone. To ensure prompt service please provide the following information: ASK Order #, amount of discrepancy and supporting details.
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What is an Unpaid Search Report?
An Unpaid Search Report is a monthly statement detailing all searches that have a balance due.
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