:: Customer Support  :  FAQs  :  Products & Services
   
Below you will find answers to commonly asked questions regarding our Real property services. If you do not find your question listed here please contact a sales representative.
 
Email - Sales and Business Development
sales@ask-services.com
 
Telephone
888.416.1313
734.983.9040
Monday - Friday between 9:00am and 5:00pm EST
 
Mailing Address
A.S.K. Services, Inc.
Attn: Business Development
PO Box 871280
42180 Ford Road, Suite 101
Canton, Michigan 48187
 
 
:: Questions
 
What is your coverage area?
We cover all counties in Michigan, Indiana, Ohio, and South Carolina.
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How long will my search take?
Turnaround times vary from county to county. Many searches are completed within 24-48 hours. For more specific information regarding turnaround times, email support@ask-services.com or telephone 888.416.1313.
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Who do I contact if I have a question about my order?
Our friendly, knowledgable customer service team is available to answer your questions Monday through Friday between 9:00am and 5:00pm EST. You may contact them via email at support@ask-services.com, or telephone at 888.416.1313. So that we may serve you better, please include your name, telephone number and order number in any correspondence.
 
Many questions may also be answered on our eServices web site. Just log in and your order status is only a click away.
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What are your delivery methods?
Fax, email, Web, and most overnight and standard shipping options.
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Can you do commercial property searches?
Yes we do. We offer a full range of commercial property services. Visit the Commercial Services page to find out more.
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What is the difference between Property Document Retrieval and Property Document Recording?
A property document retrieval means that we will obtain copies of the requested real property document(s), such as a deed or mortgage. A Property Document Recording means that we will file your real property document with the appropriate Register of Deeds office and send you the recording information.
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You did a search and now I need an Update. Is there a quick and easy way to do that without re-entering all of the information?
Yes. An Update may be ordered up to one year after A.S.K. Services completed the search. To do this, you will first need to locate the order:
  • Login to eServices.
  • Click on Order Status
  • Using the drop-down menu, choose your method of look up (ASK Web Tracking Number, ASK Service Number or Your Project Number).
  • Enter your ASK Web Tracking Number, ASK Service Number or Your Project Number.
  • Press your Enter key.
  • Next, click the Order Update button.
  • Enter the Effective Date.
  • Press your Enter key.
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I tried to order an Update on a search A.S.K. Services has done for me but the Order Update button is not available. What should I do?
The Order Update button is not available because the search you wish an update on was completed more than a year ago. You will need to place a Current Owner Search.
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You did a search for me and now I need copies which were referenced in the search. Is there a quick and easy way to do that without re-entering all of the information?
Yes.
  • Login to eServices.
  • View the order by using the Check Status tool.
  • Click the Order Copies button.
  • Select the copies you wish order.
  • Click Enter.
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Are my documents reviewed before they are recorded with the Register of Deeds?
Yes.
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Can I modify my account profile myself or do I need to call you?
You can modify your account profile using our web site. This means that you can change your email address, password, shipping or billing information anytime and as often as you require.
  • Click the My Account button.
  • Modify the desired information in your account profile.
  • Click Enter.
And, as always, our friendly Customer Service representatives are available to assist you via email or telephone if you prefer. Back to the Top
 
 
I don't see what I need in your list of options. What should I do?
Email support@ask-services.com or call 888.416.1313. Our Title Services experts will work with you to find the perfect product to match your needs and facilitate your web ordering.
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I can't find my search type in the county I need. What can I do?
Email support@ask-services.com or call 888.416.1313. We will make sure this becomes available to you.
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Can I see how much each search will cost before I place my order?
Yes. Before submitting your order you will have an opportunity to review your selection and pricing. The price of the search will appear at the top of the ordering screen after you select the type of search and specify the county.
 
Please note: The basic service fee does not include copies. Copy fees are charged per page. Copy fees vary depending on the jurisdiction.
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How do I know what is included in a specific search?
On step 2 of 4 of the ordering process, you can place your cursor on the ? next to the type of search you are interested in. A box will pop up with a brief list of what's included in that search.
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What if I don't have a name, an address or other required information?
You may indicate N/A in the appropriate fields. Be advised that incomplete information may delay your order.
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I need copies of all of the search documents. What should I select?
To ensure that you receive a copy of all documents referenced in your search, simply check the box next to Full Copies of All Documents.
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I have information that will not fit in a box on the form. What should I do?
For your convenience, we have provided a box called Additional Information for this purpose.
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I made a mistake while entering my order. What should I do?
If you discover the mistake before you click Confirm, you may use your browser's Back button to make your changes. If you have already clicked the Confirm button email support@ask-services.com or call 888.416.1313.
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After placing an order and clicking the Confirm button, how do I place another order?
Click the New Order button at the bottom of your browser page.
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Can I check the status of an order?
Yes. To check on the status of a individual order:
  • Login to eServices.
  • Click on Order Status.
  • Using the drop-down menu, choose your method of look up (ASK Web Tracking Number, ASK Service Number or Your Project Number).
  • Enter your ASK Web Tracking Number, ASK Service Number or Your Project Number.
  • Press your Enter key.
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How do I view a completed order?
  • Login to eServices.
  • Look up the order using the Check Status tool.
  • Choose the format you wish by clicking on either the PDF or TIF button.
    You will need Adobe Acrobat Reader to view the PDF version. You will need a TIF viewer to the TIF version. Links to free viewing software are provided on the right side of this page under the Tools & Resources heading.
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Can I cancel an order?
In some cases we can cancel an order. Contact Customer Service as soon as possible. We can cancel the order only if the order has not been completed.
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